Returns and Exchanges 

RETURN POLICY 

To be eligible for a return, your item must be unused, unwashed, and in the same packaging that you received it with the original tags attached.  

 All Sale items are final sale. 

RETURN PERIOD 

Our policy lasts 20 days. If 20 days have gone by since fulfillment, unfortunately we can’t offer you a refund back on the original form of payment. 

Once the return has been submitted for a refund back on the original form of payment, we cannot change the refund outcome to store credit.  

INTERNATIONAL EXCHANGE 

All international purchases are final sale. 

EXCHANGE POLICY 

We do not offer exchanges. If you are needing a new item or size select store credit for the return outcome and receive the full funds of the item via a gift card to repurchase the desired product(s)! To be eligible for a return, your item must be unused, unwashed, and in the same packaging that you received it with the original tags attached.   

 All Sale items are final sale. 

EXCHANGE PERIOD 

Our policy lasts 35 days. If 35 days have gone by since fulfillment, we can’t offer you store credit or a refund 

Once the return has been submitted for store credit, we cannot change the refund outcome.  

International Exchanges 

All international purchases are final sale. 

REFUNDS 

Refunds normally take 3-5 business days, but some banks have even longer processing times. Once the refund has been processed, you will receive a refund confirmation email. 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shakasaltwater.com.